Using PhiloAccount & BillingTroubleshooting

Welcome

• How to sign up with a free trial
• How to download Philo
• All about add-ons
• Movies & More add-on with free trial
• STARZ add-on with free trial
• EPIX add-on with free trial
• How to get Reelz on Philo

Basics

• Channel lineup
• Supported devices
• Supported Roku devices
• Supported computer browsers
• Where can I watch Philo?
• How many streams can I play at once?
• Video and audio quality
• What time zone does Philo live content follow?
• Internet speed recommendations
• About advertisements
• Terms of Service
• Privacy Policy
• Do not sell my personal information

Features

• TV Everywhere
• Live TV, on demand, and more
• Browsing content
• Browse and watch content at the same time on Roku
• Fast forward & ad rules
• Saved shows (DVR)
• Guide
• Watch on your TV using the mobile app as a remote
• Start channel playback from beginning or watch live
• How to remove a show from the Keep Watching row
• Autoplay
• Closed captioning
• How to change the video quality
• Blackouts
• Parental controls?
• Picture in Picture
• AirPlay
• Keyboard shortcuts

Sign In

• How to sign in to Philo
• Profiles
• How to sign out of Philo
• How to update your mobile number or email address
• My account has been locked.
• I forgot my password.