Troubleshooting

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Using PhiloAccount & BillingTroubleshooting
  • How to resolve buffering, freezing, and loading issues
  • How to clear the cache on your device
  • How to fix HDCP errors
  • How to resolve Chromecast issues
  • HDMI-out connections
  • How to turn off the "Keep Streaming" prompt
  • How to allow protected content on Chrome using Android
  • How to resolve Google Chrome issues
  • pf-0 error on Roku
  • pf-1.5 error on computer (Philo.com)
  • How to resolve Video Player Error on Fire TV devices
  • “Switch Account” message at sign-in
  • "Purchase unavailable" error at sign-in

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