Audio but no video on Fire TV

If Philo playback has working audio but shows only a black screen for video, the first thing to check for is a pending Fire TV device update:

  1. Click the Home button on your Fire TV remote.
  2. Click Settings.
  3. Click Device & Software.
  4. Click About.
  5. Click Install System Update.

Finish off by restarting the device: go back to the Device & Software screen and click Restart.

If a system update does not resolve the issue, get in touch and we can investigate further. 

Have more questions? We're here to help!