Audio but no video on Fire TV

If Philo playback has working audio but shows only a black screen for video, the first thing to check for is a pending Fire TV device update:

  1. Click the Home button on your Fire TV remote.
  2. Click Settings.
  3. Click Device & Software.
  4. Click About.
  5. Click Check for System Update.

Finish off by restarting the device: go back to the Device & Software screen and click Restart

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