/Account & Billing

How to cancel your Philo subscription or trial

Thinking of dropping Philo? We’ll be sorry to see you go!

Locking your card will not stop subscription charges. To cancel your subscription, please follow the steps below on your Philo device.

  • If you're still in your trial period and haven't entered payment information or subscribed through Amazon, no action is required – your account will expire naturally.

    If you subscribe through Amazon, you can cancel on their website in two different ways:

    Cancellation method #1:

    2. On the Actions drop-down list for your Philo subscription, select Turn off auto-renewal.

    3. Click Turn off auto-renewal to confirm.

    Cancellation method #2:

    1. Go to your amazon.com account and click Membership & Subscriptions.

    2. Click App Subscription Settings.

    3. On the Actions drop-down list for your Philo subscription, select Turn off auto-renewal.

    4. Click Turn off auto-renewal to confirm.

    You'll still be able to watch Philo for the remainder of your billing cycle. You can reactivate your subscription anytime.

  • If you subscribe through Google, you can cancel directly on your Android mobile device:

    2. Select the subscription you want to cancel.

    3. Tap Cancel subscription.

    4. Select your reason for canceling, then tap Continue.

    5. Tap Cancel subscription to confirm.

    If you subscribe directly with Philo, you can cancel on our website:

    2. Click Cancel my subscription at the bottom of the page.

    3. Click Cancel subscription to confirm.

    You'll still be able to watch Philo for the remainder of your trial or billing period. You can reactivate your subscription anytime. 

  • If you subscribe through Apple, you can cancel on any of the following devices:

    You'll still be able to watch Philo for the remainder of your billing cycle. You can reactivate your subscription anytime.

  • If you subscribe directly with Philo, you can cancel on our website:

    2. Click Cancel my subscription at the bottom of the page. Optional: select your reason for canceling. We appreciate your feedback!

    3. Click Complete cancellation to confirm.

    You'll still be able to watch Philo for the remainder of your trial or billing period. You can reactivate your subscription anytime.

  • If you subscribe directly with Philo, you can cancel on our website:

    2. Click Cancel my subscription at the bottom of the page. Optional: select your reason for canceling. We appreciate your feedback!

    3. Click Complete cancellation to confirm.

    You'll still be able to watch Philo for the remainder of your trial or billing period. You can reactivate your subscription anytime.

  • If you're still in your trial period and haven't entered payment information or subscribed with Roku Pay, no action is required – your account will expire naturally.

    If you subscribe with Roku Pay, you can cancel directly on your device:

    1. Press [object Object] on your Roku remote.

    2. Highlight the Philo app.

    3. Press the * button on your Roku remote.

    4. Click Manage subscription.

    5. Click Cancel subscription.

    6. Click Cancel subscription again.

    7. Click Done.

    You'll still be able to watch Philo for the remainder of your billing cycle. You can reactivate your subscription anytime. 

  • If you subscribe directly with Philo, you can cancel on our website:

    2. Click Cancel my subscription at the bottom of the page. Optional: select your reason for canceling. We appreciate your feedback!

    3. Click Complete cancellation to confirm.

    You'll still be able to watch Philo for the remainder of your trial or billing period. You can reactivate your subscription anytime.

  • If you subscribe directly with Philo, you can cancel on our website:

    2. Click Cancel my subscription at the bottom of the page. Optional: select your reason for canceling. We appreciate your feedback!

    3. Click Complete cancellation to confirm.

    You'll still be able to watch Philo for the remainder of your trial or billing period. You can reactivate your subscription anytime.