Due to certain legislation, customers under 18 (or whose age is unknown) who attempt to access Philo may encounter an error message that reads: “Sorry, you do not meet the age requirement to use this app. Due to legal restrictions, this app is currently unavailable to minors.”
Troubleshooting
If you’re a parent or guardian whose child had an existing paid Philo subscription that they can no longer access, contact our (Link opens in a new tab)Support team.
If you encounter the age restriction error message but are over 18, contact the App Store for assistance verifying your age.