Troubleshooting

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Using PhiloAccount & BillingTroubleshooting
  • How to avoid and resolve buffering issues
  • The Android mobile app says, "To keep watching, please contact Philo."
  • How to fix HDCP errors
  • My 1st-generation Chromecast is having issues.
  • Does Philo support HDMI-out?
  • The Guide is showing the wrong times.
  • Why does Philo stop after 4 hours?
  • Allowing protected content to play on Android via Chrome
  • Closed captions are missing on Safari.
  • Why can't I fast forward or rewind on my Samsung TV?
  • Can I watch Philo on Google Chrome?
  • How do I stop autoplay on Roku?
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