Error code pf-4.7 indicates a playback issue. This error typically occurs due a network or device issue. You can typically resolve it by following the steps below.
Check your internet connection speed to ensure it’s higher than our (Link opens in a new tab)internet speed recommendations. Visit (Link opens in a new tab)fast.com to determine your internet speed.
Disconnect any VPNs or ad blockers.
Ensure your network supports streaming content. If you’re using a public Wi-Fi network (like at an airport or school), try connecting to a different network.
Fully exit and then re-open Philo.
Restart your device.
Clear your cache following the steps (Link opens in a new tab)here.
Uninstall and reinstall the Philo app (this step isn’t applicable for Roku-billed customers, as you can’t uninstall any app with an active subscription).