If you see a error message stating that there’s an issue with your internet connection, you can typically resolve it by following the steps below.
- Check that your device is connected to the internet. 
- Check your internet connection speed to ensure it’s in line with our (Link opens in a new tab)internet speed recommendations. Visit (Link opens in a new tab)fast.com to determine your internet speed. 
- Disconnect any VPNs or ad blockers. 
- Restart your home network by unplugging all network equipment (modem and router) for 30 seconds. Then, plug your network equipment back in, turn on your modem and router, and re-launch Philo.