How to avoid and resolve buffering issues

“Buffering” occurs as a video loads before playing on your TV or other device. Depending on your internet speed and other factors, buffering may cause delays when playing your content.

If you’re experiencing buffering issues, check the following:  

  • Internet Speed: Make sure your internet connection is fast enough to stream content. See (Link opens in a new tab)Internet Speed Recommendations for more information from Philo.

  • Bandwidth: Disconnect any devices that you’re not currently using, such as gaming consoles, to free up more bandwidth on your network.  

  • VPNs or Ad Blockers: If you have these services, disconnect them and restart your device. This alone may solve the buffering issue.

Troubleshooting by device