Buffering issues occur when a video loads before playing on your device. This can cause delays when playing content.
Streaming Philo from a mobile device while moving between locations may also result in buffering issues.
Troubleshooting
Check your internet connection speed to ensure it’s higher than our (Link opens in a new tab)Internet speed recommendations. Visit (Link opens in a new tab)fast.com to determine your internet speed.
Disconnect any VPNs or ad blockers.
Play any channel on Philo for one full minute.
Play a different channel on Philo for another full minute. If only one channel has buffering issues, contact our (Link opens in a new tab)Support team. If multiple channels have buffering issues, disconnect any other devices (like gaming consoles) from your network to free up bandwidth.
Ensure your network supports streaming content. If you’re using a public Wi-Fi network (like at an airport or school), try connecting to a different network.
Restart your device.
Restart your home network by unplugging all network equipment (modem and router) for 30 seconds. Then, plug your network equipment back in, turn on your modem and router, and re-launch Philo.
Clear your cache following the steps (Link opens in a new tab)here.
Try watching Philo on a different device. If the buffering issue persists on a different device connected to the same network, it’s most likely a network problem.
If you’re streaming on (Link opens in a new tab)philo.com, try using an incognito window to prevent your browser from saving cookies or cached files that can cause playback delays.