The app won't open on Fire TV.

If you are unable to open Philo – instead it begins to load and then crashes, the first thing to check for is a pending Fire TV device update:

  1. Click the Home button on your Fire TV remote.
  2. Click Settings.
  3. Click Device & Software.
  4. Click About.
  5. Click Install System Update.

Finish off by restarting the device: go back to the Device & Software screen and click Restart.

If a system update does not resolve the issue, get in touch and we can investigate further.

Have more questions? We're here to help!