If you’re seeing one of the following “Purchase unavailable” messages while signing up or signing in, you already have a Philo account attached to your Amazon account:
![UBA error 1](http://images.ctfassets.net/9mt3qm14yd9k/2ZlIRj7L62c0JEoFMIDQdg/843296a321e6fd2ce7dc7797590e8170/Untitled.png?w=900&q=100)
![uba error 2](http://images.ctfassets.net/9mt3qm14yd9k/2gFAyD2HGburAtCsMAsMJz/0e41e9c99f2e0cd84ae6aba342f2b6b7/Untitled__1_.png?w=900&q=100)
Not to worry! Just sign out, and sign back in using the email address or phone number attached to your existing Philo account.
If you can’t remember (or don’t know) the email address or phone number attached to your existing account, contact our (Link opens in a new tab)Support team.