If you receive a cold call from someone claiming to be from Philo Support who wants you to install an app to assist you remotely, this is a fraudster trying to scam you.
Our Support team offers virtual remote assistance, but only when you’ve initiated contact with us and we haven’t been able to resolve your issue over the phone, chat, or email.
If we do call you, it’ll be from our Support number ((Link opens in a new tab)855-277-4456), and we’ll never instruct you to install any apps on your devices (besides Philo).
If you receive a call that you feel is suspicious, hang up—we promise we won’t take it personally! Then, immediately call our Support number ((Link opens in a new tab)855-277-4456) to guarantee that you’re actually speaking with the Philo Support team.
If you believe you’ve been targeted as part of a scam by someone impersonating Philo, please report it to us as well as your (Link opens in a new tab)state’s consumer protection office.