If you receive a call from someone claiming to be from Philo Support who wants you to install an app to assist you remotely, this is a fraudster trying to scam you.
To stay safe, please note the following information regarding how Philo Support will reach out to you:
We will never instruct you to install any apps on your devices (besides our Philo app).
Our Support team does not use remote support devices, and we will never instruct you to download an application to assist you remotely.
Typically, Philo will not call you unless you have first initiated contact with us.
If we do call you, it will be from our Support number: (Link opens in a new tab)855-277-4456
If you receive a call that you feel is suspicious, hang up! (We won’t take it personally, we promise). Then, immediately call our Support number ((Link opens in a new tab)855-277-4456) to guarantee that you’re actually speaking with Philo.
If you believe you have been targeted as part of a scam by someone impersonating Philo, please report this to us as well as your (Link opens in a new tab)state’s consumer protection office.