How to resolve Chromecast issues

Certain older devices (like 1st-generation Chromecasts and Vizio SmartCast TVs) have stopped receiving major firmware updates from Google.

Philo can’t support Chromecast devices with firmware below 1.42. Playback may still work, but there may be issues.

Find out if your Chromecast’s firmware version is below 1.42, and therefore unsupported by Philo:

  1. Tap your device at the bottom.

  2. Tap Settings.

  3. Look for the Cast firmware version.