/Troubleshooting

Closed captions are missing on Safari.

If you are using Safari on a Mac computer, you must enable closed captions and SDH in your System Preferences before they can be viewed on Philo:

  1. Click the Apple Menu in the upper-left corner.

  2. Click System Preferences.

  3. Click Accessibility.

  4. Click Captions.

  5. Select the checkbox for Prefer closed captions and SDH.

Mac Preferences - Image of the Accessibility section of a Mac's System Settings window, with the Captions option selected.