Audio but no video on Fire TV

If Philo playback has working audio but shows only a black screen for video, the first thing to check for is a pending Fire TV device update:

  1. Click the Home button on your Fire TV remote.

  2. Click Settings.

  3. Click Device & Software.

  4. Click About.

  5. Click Install System Update.

Finish off by restarting the device: go back to the Device & Software screen and click Restart.

If a system update does not resolve the issue, get in touch and we can investigate further.