Error code 1

Error code 1 is a timeout error. Usually, it can be resolved by force closing the app and relaunching it:

Fire TV

  1. From the Fire TV Home screen, click Settings.
  2. Click Applications.
  3. Click Manage Installed Applications.
  4. Click Philo.
  5. Click Force stop.
  6. Click Launch application.

Android TV

  1. From the Android TV Home screen, click Settings.
  2. Click Apps.
  3. Click Philo.
  4. Click Force stop.
  5. Click OK.
  6. Click Open.
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